Please visit our Return/Exchange Portal:

Willow Boutique is not responsible for lost or stolen packages.


If the return meets all return criteria stated below, a store credit (Willow Boutique E-Giftcard) will be issued. We do not issue refunds to the original form of payment.

  • Returns must be delivered back to us within 30 days from the date your order was delivered.
  • Returns received after 30 calendar days will be refused. You will be responsible for return shipping charges.
  • Refunds will be issued in the form of a store credit (Willow Boutique E-Giftcard).
  • Shipping charges are non-refundable.
  • Handling Fees on returns are ONLY Return Shipping Label Cost 
  • We are not responsible for returned shipping costs, lost or stolen packages.

Returns must be in original, unworn condition with no stains, defects, pet hairs, smells, or any signs of wear or use. All original tags must be attached and all packing slips included in the return.

Shoe boxes must be shipped in a separate box or mailer, as they are considered part of the product's original condition. If a shoe box is damaged or taped, the return will be refused.

 Sale, Clearance, BOGO, or any discounted item marked sale is Final Sale. 

  • Any purchase using a 20% off or more discount is Final Sale.
  • Jewelry, hair accessories and other similar products, and accessories are Final Sale or any items we deem are Final Sale.

If a final sale item is returned to us, we will send you a shipping invoice via email for the ineligible item(s).


  • If you have received a defective item please contact our customer service team by email at
  • If you have received a defective item, please contact us within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.


Orders cannot be changed, modified, or canceled after checkout.

Sezzle or Shop Pay:

  • We offer full store credit for all eligible returns including items paid for with Sezzle or Shop Pay.
  • If a purchase was made using Shop Pay or Sezzle the customer is still responsible for paying the full balance even though the Willow Boutique E-Giftcard has been issued for the return.


    Any other questions or issues please email: