Return & Exchange:

At Willow Boutique, we understand shopping online can be tricky. We offer a simple solution if you decide your order is not perfect!

 Please visit our Return/Exchange Portal:

Return Portal



If the return meets all return criteria stated below, a store credit (Willow Boutique E-Giftcard) will be issued. We do not issue refunds to the original form of payment.

HANDLING FEE IS COST OF SHIPPING LABEL. Covering the cost of the shipping label ONLY.

  • Returns must be delivered back to us within 30 days from the date your order was delivered.
  • Returns received after 30 calendar days will be refused. You will be responsible for return shipping charges.
  • Refunds will be issued in the form of a store credit (Willow Boutique E-Giftcard).
  • Shipping charges are non-refundable.
  • We are not responsible for returned shipping costs, lost or stolen packages.

Returns must be in original, unworn condition with no stains, defects, pet hairs, smells, or any signs of wear or use. All original tags must be attached and all packing slips included in the return.

Shoe boxes must be shipped in a separate box or mailer, as they are considered part of the product's original condition. If a shoe box is damaged or taped, the return will be refused.

 Sale, Clearance, BOGO, or any discounted item marked sale is Final Sale. 

  • Any purchase using a 20% off or more discount is Final Sale.
  • Jewelry, hair accessories and other similar products, and accessories are Final Sale or any items we deem are Final Sale.

If a final sale item is returned to us, we will send you a shipping invoice via email for the ineligible item(s).


  • If you have received a defective item please contact our customer service team by email at


  • Orders cannot be changed, modified, or canceled after checkout.

Sezzle or Shop Pay:

  • We offer full store credit for all eligible returns including items paid for with Sezzle or Shop Pay.
  • If a purchase was made using Shop Pay or Sezzle the customer is still responsible for paying the full balance even though the Willow Boutique E-Giftcard has been issued for the return.
Willow Boutique is not responsible for lost or stolen packages.